Privacy Policy for Family Phys. Ed.
Family Phys. Ed. (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and the Children's Online Privacy Protection Act (COPPA).
1Information We Collect
We collect the following types of information to provide and enhance our services:
Personal Identifiable Information (PII)
- For Customers: Name or username, email address, phone number, mailing address, profile picture, and activity level.
- For Coaches: Name, email address, phone number, mailing address, profile picture, certifications, and experience-related data that you upload.
Usage Data
- While we do not directly collect data about your device (such as IP address or browser information), certain data may be collected by the app stores (Apple App Store, Google Play Store) as per their respective privacy policies.
- We store your booking history and upcoming sessions, which can be viewed through your profile.
- We utilize general analytics to track customer numbers and coach availability. This data helps us ensure that the appropriate number of coaches are hired in each area.
Transaction Data
- We collect payment information (e.g., credit card details) and other transaction-related data when making or receiving payments within the app.
- Stripe handles payment processing securely through its API. Coaches and users enter their payment information directly into the app, and they have the ability to update, add, or delete their card information at any time via the app's account settings.
Communication Data
- We store chat logs between customers and coaches to facilitate communication and service delivery.
- We also maintain reviews left by customers for coaches.
- Customers can contact us directly via email through the app for any issues or inquiries.
Location Data
- We use location services to show coaches within a customer's set radius and enable coaches to set session locations.
- Customers can create private session requests that are sent as bids to coaches within their radius, or view a list of public sessions created by coaches that they can sign up for.
- Coaches can create public sessions or respond to private session requests and see the location of the session for logistical purposes.
- Location Visibility: Only the location selected for the session will be visible to both the customer and the coach. Addresses are not publicly visible, and location data is only shared as necessary to facilitate the booking and scheduling of sessions.
2How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage services:
- Facilitate the creation of private sessions by matching customers with coaches within their location radius.
- Allow coaches to set and manage public sessions and respond to private requests.
- Process payments and facilitate any related financial transactions securely via Stripe. Coaches and users can add, update, or delete their payment information at any time via the app's account settings.
- For marketing and promotional communications:
- With your consent, we may send marketing and promotional emails related to our services, including new features, offers, or updates.
- You may opt-out of these communications at any time via the settings in the app or through the unsubscribe link in emails.
- For operational and legal communications:
- Send alerts related to changes or updates in the Terms of Service, Privacy Policy, or other important operational matters.
- Communicate with customers and coaches about session details, cancellations, or updates.
3Legal Basis for Processing (for Users in the U.S.)
We process your personal data based on the following legal bases:
1. Consent
We process personal data for marketing communications only with your explicit consent. You can opt-out at any time via the unsubscribe button or app settings.
2. Performance of a Contract
Facilitating private sessions, processing payments via Stripe, and managing coach-customer communication.
3. Legal Obligations
Complying with statutory requirements such as transaction records for accounting, taxes, and dispute resolution.
4. Legitimate Business Interests
Improving app quality, capacity planning for coach availability, and maintaining customer support logs.
4Data Sharing and Disclosure
We do not sell, rent, or lease your personal data. We may share your information with trusted third-party service providers solely for operational purposes, under strict confidentiality agreements:
- Payment Processing (Stripe): Stripe securely processes in-app payments under PCI-DSS standards and its own privacy terms.
- App Maintenance & Engineering (Dignite Studios): Contracted under strict non-disclosure to perform maintenance, updates, and troubleshooting.
- Legal Obligations: Disclosed only if required by valid subpoena, court order, or fraud prevention authority.
- No Other Sharing: We do not share your personal data with any outside advertisers or third-party brokers.
5Data Retention & Deletion
We retain your personal data for as long as necessary to provide services, comply with accounting and tax regulations, and resolve disputes.
Your Deletion Rights
You have the right to request deletion of your personal data at any time through your account settings or by contacting our team.
6Security Measures
- Data Encryption: End-to-end TLS encryption during transmission.
- Access Controls: Role-based least-privilege access restricted to authorized personnel.
- Third-Party Compliance: SOC and PCI-DSS verified payment partners.
- Regular Audits & Training: Routine vulnerability assessments and security training for staff.
- Incident Response: Swift breach mitigation and user notification procedures.
7Your Rights and Choices
8Children's Privacy (COPPA Compliance)
Our services are not intended for unsupervised individuals under the age of 13, and we do not knowingly collect personal information directly from children under 13 in accordance with COPPA. Children are welcome to participate in family physical education sessions when registered by a parent or legal guardian.
- Parental Consent: Parents/guardians provide session details on behalf of participating children.
- Coach Training: Coaches adhere strictly to child safety guidelines and background check protocols.
- No Direct Account Creation: Children under 13 cannot register standalone accounts.
9Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify users through in-app alerts or email. Continued use of the platform constitutes acceptance of the updated policy.
10Contact Information
If you have any questions or requests regarding your personal data, reach out to us directly:
Family Phys. Ed. Privacy Team
Dedicated data protection assistance.